The Department of Telecommunications (DoT) launched its latest initiative, the 'Chakshu' portal, on Monday. This portal aims to empower users to report suspected fraudulent communication originating from mobile numbers, including calls, SMS, and messaging apps like WhatsApp. The primary goal is to bolster the ongoing efforts to combat mobile-based scams.
Telecom Minister Ashwini Vaishnaw officially announced the launch of 'Chakshu.' He emphasized that the Sanchar Sathi Portal by DoT would soon be accessible through a mobile app, providing users with enhanced accessibility.
“With Digital Intelligence Platform and Chakshu, we think the pace at which we were able to detect and prevent cyber frauds will significantly improve further,” says IT Minister Ashwini Vaishnaw
Spam Reporting Portal
The 'Chakshu' portal seamlessly integrates with the Department of Telecommunications' existing 'Sanchar Sathi portal.' This integration empowers the new portal to initiate the re-verification process for suspected fraudulent numbers reported. If the re-verification process fails, the respective number will be disconnected. Importantly, the identity and details of individuals reporting such numbers will be kept confidential, ensuring privacy.
The 'Chakshu' portal introduces a groundbreaking Digital Intelligence Platform that facilitates collaborative data sharing among banks, payment wallets, social media platforms, and Telecom Service Providers (TSPs). This platform offers a unified space for these entities to cross-verify their databases against a master list of fraudulent calls, preventing future frauds effectively.
Grievance Redressal Portal
The government is actively working on a grievance redressal portal to address concerns related to connections mistakenly disconnected through the Sanchar Sathi portal. Officials from the DoT have confirmed ongoing collaboration with the Reserve Bank of India and the Department of Financial Services to expedite the return of a frozen ₹1,008 crore in suspected accounts to the affected citizens.
🖥️📲 #Chakshu (चक्षु) is the latest addition to the citizen centric facilities already available on the Sanchar Saathi portal of Department of Telecommunications. @DoT_India | @pib_comm | @MIB_India pic.twitter.com/TpNXq54HYL— All India Radio News (@airnewsalerts) March 5, 2024
Trai’s Recommendations On CNAP
Telecom Minister Vaishnaw stated that the DoT will conduct a thorough review of the Telecom Regulatory Authority of India's (TRAI) recommendations concerning the proposed Calling Name Presentation (CNAP) service. CNAP aims to provide users with the ability to view the registered name linked to incoming calls. Emphasizing user safety and privacy, Vaishnaw highlighted the importance of identifying callers to protect users' rights.
“User safety and protecting users’ privacy is most important. As a user, it is my right to know who is calling me. It is important for people who are calling to at least identify themselves,” Vaishnaw added.
Minister Vaishnaw further revealed that the DoT has taken action against unsolicited commercial communication. A total of 1.9 lakh text message headers were blacklisted following the analysis of 35 lakh headers, showcasing the government's commitment to curbing unwanted communication and protecting users from potential threats.
As the government continues its efforts to combat mobile-based scams, these initiatives underscore a commitment to user safety, privacy, and the effective prevention of cyber fraud.
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