The Delhi High Court has summoned Vistara Airlines in response to a lawsuit filed by the parents of a 10-year-old girl seeking ₹2.7 crore in damages. The legal action stems from an incident where the child suffered second-degree burns after a Vistara airline staff member accidentally spilt a hot beverage on her legs during a flight from Delhi to Frankfurt.
Court Proceedings and Summons
The Delhi High Court has directed Vistara to appear in court following a plea filed by the parents of the minor. The airline has been instructed to submit a written statement within 30 days of receiving the summons. The case is scheduled for completion of pleadings on March 21, 2024.
Details of the Incident
The unfortunate incident occurred on August 11, 2023, aboard a Vistara flight from Delhi to Frankfurt. Rachna Gupta, the aggrieved mother, took to social media X to share the distressing experience. The mother, accompanied by her daughter Tara, narrated how the 10-year-old had requested hot chocolate from a flight attendant. While opening the service tray, a cup of hot chocolate spilt on the child, who was engrossed in watching a movie.
Allegations Against Vistara
The scalding hot beverage resulted in second-degree burns on the child's legs. In her social media posts, the mother criticized the Vistara crew for their lack of basic first-aid knowledge and inadequate response to the situation. She expressed disappointment that neither the flight attendant, the captain, nor other crew members offered apologies. Post-deboarding, the mother had to independently arrange for an ambulance to transport her child to medical care, navigating German emergency services without assistance.
Legal Action and Damages
In response to the serious injuries and mental anguish caused by the incident, the family has initiated legal proceedings against Vistara, seeking compensation amounting to ₹2.7 crores. The lawsuit alleges negligence on the part of the airline, emphasizing the inadequate response to the medical emergency during the flight.
As the legal battle unfolds, the Delhi High Court will scrutinize the details of the case, examining Vistara's responsibility in ensuring the safety and well-being of its passengers. The outcome of the court proceedings on March 21, 2024, will shed light on the accountability and potential ramifications for the airline in this unfortunate incident.
© Copyright 2024. All Rights Reserved Powered by Vygr Media.
