In an unusual occurrence and an operational mishap, a Bengaluru-Singapore flight had to return mid-flight to Singapore shortly after takeoff after discovering that the baggage of the Passengers were not offloaded. This incident occurred approximately an hour after departure when the IndiGo plane made a U-turn and landed back at Changi airport.
This incident took place on Wednesday, October 18, causing a delay of more than four hours for the affected passengers.
Flight tracking data indicates that the IndiGo flight, 6E-1006, initially departed from Changi airport at 5:35 am local time on Wednesday and subsequently returned to the same airport at 6:57 am. After resolving the issue, the Airbus A321neo resumed its journey, taking off at 10:12 am and arriving in Bengaluru four hours later, at 11:44 am India time.
IndiGo has acknowledged the mistake in a statement, saying, "We acknowledge the baggage error on the part of our service partners at Singapore airport regarding flight 6E 1006 operating from Singapore to Bengaluru, which resulted in the flight returning to its origin. Passengers were kept informed about the delay and provided with refreshments." Indigo apologised to the passengers for the inconvenience that was caused due to this mishap
Indigo faces Passenger's anger
Numerous passengers shared their experiences on social media, with one user expressing frustration by stating, "Congratulations on achieving the impossible... The Singapore to Bengaluru flight scheduled for 5:40 am was forced to return because you forgot to unload luggage from the incoming flight."
Anjlin Sahni, sharing her experience on Twitter under the handle @AnjLinSahni, expressed her frustration, stating, "Horrible mismanagement at Singapore airport! Flight 6E 1006 from Singapore to Bengaluru was in the air for 1.5 hours, only to land back in Singapore due to mixed up baggage from different flights. Passengers on an early morning flight, already sleep-deprived, are being subjected to unnecessary stress."
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Another 'Forgetting' incident by indigo
Another recent incident that again involved IndiGo's mishap where an elderly couple, one of whom was in a wheelchair, was reportedly left waiting at an airport in Istanbul for over 24 hours after the airline failed to connect them to their flight to India.
The couple had initially booked a ticket with IndiGo for the London-Istanbul leg, which was to be followed by their journey to Mumbai with Turkish Airlines. Subsequently, they had to take a flight to Mumbai the following day after enduring a 24-hour wait at the Istanbul terminal.
Even after being the Major player in the Indian aviation industry, operating nearly 2,000 daily flights, making it the largest domestic airline in India and holding a significant share of passenger traffic to and from India, many issues are being detected in the operational and management system of Indigo
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