The Indian Railways has recently taken a step toward modernizing their e-catering services with the introduction of a WhatsApp-based food ordering system.
This system allows passengers to easily place an order for food from restaurants located at stops along their journey using their PNR number.
Furthermore, customers can provide feedback and suggestions to tailor the system according to their needs.
This initiative is part of the Indian Railways' plan to make train journeys more comfortable and 'homely'. In addition, a chatbot powered by AI will handle all passenger inquiries.
Online retailer Zoop India and Jio Haptik Technologies Limited's WhatsApp chatbot solutions provider have also joined forces to provide food to passengers. The Indian Railways' use of cutting-edge technology to make train journeys more convenient and efficient is sure to be appreciated by its customers.
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