A Twitter user who stated that Vistara Airlines required him to present a "cremation center receipt" to rearrange his reservation has sparked criticism throughout social media. “Hey @airvistara, asking for cremation center receipt from a frequent traveler who asked for a booking to be rescheduled on a family emergency basis is by far the coldest thing I have heard from a B2C brand, ever. I literally have no words,” Nagarajan said in his tweet.
The tweet sparked an outburst of responses from other users, several of whom described their own stories in addition to calling the airline's behavior unacceptable.
"I'm sorry that you had to experience this, Karthik, in the midst of your loss. Love to you and your family," commented one user.
"Shocking! Indian aviation needs to learn a lot, there is a large scope for improvement. U just can't simply say fly the new feeling!" tweeted another.
In an immediate response, Vistara apologized to the customer and promised to look into the situation.
"Dear Karthik, we are extremely sorry to note your disappointment. We would like to get this looked into, please share your booking reference number/ PNR with us via DM," the airline tweeted from its official handle.
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