IndiGo, a part of InterGlobe Aviation Limited, has recently launched a highly efficient AI chatbot named 6Eskai. With an impressive 1.7 trillion parameters, this innovative creation aims to greatly improve customer service by effectively addressing commonly asked questions and making the booking process more streamlined.
The Gurgaon-based low-cost airline has recently shared positive initial findings, suggesting a significant 75% decrease in the workload of customer service agents. IndiGo has stated that the AI bot excels in its capability to engage in conversations using natural language, resulting in smooth and instinctive interactions.
Notably, the soft launch of 6Eskai highlighted its efficiency, particularly in simplifying the booking process for customers. This innovative approach, which employs natural language, led to a considerable decrease in the workload for customer service agents, ultimately improving operational effectiveness.
Furthermore, the release highlighted that 6Eskai's simplicity is evident in its utilization of natural language conversations, effectively assisting customers throughout the entire booking procedure. This user-friendly approach is in line with IndiGo's dedication to ensuring a seamless and convenient experience for its passengers.
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In the background, IndiGo's data scientists conducted research on Generative Pre-trained Transformers (GPT) and used a significant amount of prompt engineering to enable the bot to imitate human behaviour. This involved responding to emotions and adding humour to interactions, resulting in a more captivating and individualized user experience.
To summarize, the introduction of IndiGo's AI chatbot 6Eskai represents a notable advancement in enhancing the overall customer service experience. The airline's dedication to innovation and effectiveness is clearly demonstrated through the successful implementation of this technology, which guarantees a smoother and more user-friendly travel experience for passengers.
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